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What Is White Glove Delivery and Why Should You Care?

To most people, the idea of a white glove delivery service seems like a kind of indulgence reserved for the wealthy and famous — not something you can afford. But there’s a reason it has such an exclusive reputation — it’s really good! And if you’re selling products online, it’s something you should care about and look for as well.

Companies and individuals who ship or receive products require special handling during shipment, delivery, and set up using white glove delivery services. Several add-on services are available along with these services, such as assembly, installation, and automatic shipments. 

White glove service is often chosen by consumers who want peace of mind and assurance that their shipment is in good hands, as well as those who appreciate the personal touch this type of shipping gives.

Delivered with white glove service

The quality of white glove service is marked by exceptional care, service, and attention. When you order white glove delivery service, you send or receive products that require extra attention due to their size, value, or fragility as opposed to regular parcel delivery. The products are delivered by highly-trained professionals, who are capable of assembling and installing your products on-site using specialized equipment as needed. There are different types of white glove delivery services, depending on the company:


Several companies offer pre-site and post-site inspections before assembling the shipped product, in case special configurations are needed during installation.

Protective packaging

The supply of premium packing materials by white glove delivery companies ensures that your package is protected from damage through the use of wooden crates, packing peanuts, styrofoam, movers wraps, bubble wrap, glass masks, cardboard, and other materials. We also ensure that your shipment does not move during transport, as well as that it is protected from moisture.

Handling with great care

All packaging, shipping, delivery, and set up of your shipment is conducted with the utmost care. Packaging and delivery staff are trained to handle your products’ unique needs and take into account all special considerations.

Transportation that is clean and safe

Those companies that offer white glove delivery service dispatch clean, safe shipping vehicles that are handled by trained professionals.

Attentive customer service

Using a white glove delivery service means that your shipments are delivered in a timely and safe manner every time. Usually, white glove delivery companies are available throughout your shipment to answer any questions you have, including providing feedback after the fact. 

Assembling or dismantling products

Delivery professionals will carry your shipments to the place where they need to be unloaded and then set them up safely and efficiently if you opt for assembly or dismantle services. Furthermore, the old product you are replacing will be disassembled and removed.

Advantages of White Glove Delivery

What is the benefit of white glove delivery services? By partnering with a white glove delivery logistics team, you will receive the following benefits:

Improved customer service

Our customers are always at the top of our priority list when we provide white glove delivery services. With a single point of contact, you can eliminate guesswork and get delivery schedules that you can rely on.

Damage is less likely to occur

During processing and delivery, white glove delivery uses packaging materials and temperature control to ensure the safety of your shipment.

Feeling at ease

It is important to choose white glove delivery when ordering expensive and valuable products as it provides peace of mind that your shipment will not be damaged or stolen. Moreover, the shipping company handles all logistics of your delivery, which leaves you free to focus on other things. 

Concern for the environment

The environment should have scheduled deliveries than traditional shipment methods, which may require multiple delivery attempts for a single product. 

Service of high reliability

Deliveries by white glove personnel can be delivered on time without worrying about missing, delayed, or lost packages. Throughout the entire process, you’ll be informed when your shipment is expected and where it is through regular updates and tracking information provided by trained professionals.

Solutions for supply chains

Ensure that the delivery company offers a range of supply chain solutions, such as return management, international shipping, inventory management, and cross-border services.

How does White Glove differ from inside pick up and delivery?

A key difference between White Glove and Inside Delivery is the extra services provided, especially once the order has been delivered. It is a common assumption that inside pick up and delivery means the parcel will be collected from the inside of a residential or commercial property and delivered inside as well. The reality is that this is not always the case.

In reality, most logistics companies will bring the shipment onto the property, such as delivering to the storefront or garage on a commercial delivery day, or to the front door, or even to the garage on a residential delivery day, rather than cutting it off at the curb. The good news is that many online furniture retailers offer delivery inside free of charge. To avoid disappointment, you should always check their delivery terms and conditions if you are unsure what is included with your furniture delivery.

Products that can be delivered

White glove delivery is particularly crucial for companies specializing in perishable goods to ensure prompt delivery of their product and fresh food for their customers. White glove services are also beneficial to many industries, such as semiconductors, medical equipment, retail and e-commerce stores, home furnishing retailers, and the automotive and aviation sectors.

Retail and E-Commerce

To deliver their products safely to their customers as quickly as possible, retailers and e-commerce sites use white glove delivery services. White glove services can mean the difference between success and failure for some businesses. 

If an online retailer specializes in personalized engagement rings, for example, the retailer wishes to ensure the ring reaches the consumer without being damaged, lost or stolen. It’s also important to ensure that the ring reaches the consumer before the marriage proposal. To satisfy the customer and retain the retailer’s reputation as a safe, fast delivery service, white glove delivery is the best option.

Home Appliances and Furniture

The average consumer and business regularly shop online for appliances and large furniture such as washing machines, refrigerators, ovens, and desks. It might be a better idea to opt for white glove delivery for these appliances and furnishings due to their size and weight. Furthermore, white glove delivery typically includes on-site assembly upon receipt, which leaves the consumer with an easy experience.

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